Shipping policy

Processing Time

All orders are processed within 1–3 business days once payment is confirmed. We do not process or ship orders on weekends or holidays.

Shipping Time

Once processed, your order typically arrives within 10 business days.

These timeframes are estimates and may shift due to demand spikes, customs procedures, or courier delays.

Shipping Confirmation & Tracking

When your order ships, you'll receive a confirmation email containing your tracking number so you can track delivery progress.

Shipping Rates

Shipping fees, where applicable, will be calculated and displayed at checkout.

International Shipping

International shipping is available to select countries. Delivery times will depend on your destination and customs processing.

Velouxe is not responsible for any customs duties, taxes, or extra charges imposed by your country.

Delays

We work to meet our estimated delivery times, but delays can sometimes occur due to:

Thanks for understanding if this happens.

Incorrect Address

Make sure your shipping address is accurate at checkout. Velouxe isn't responsible for orders sent to an incorrect address provided by the customer.

Lost or Stolen Packages

Velouxe is not liable for packages lost or stolen after being marked as delivered. Please contact your local courier service for support.

Contact Us

For any questions about your order or shipping:

📧 Email: stylixcare@gmail.com
📞 Phone: +44 7490 919568

Thank you for shopping with Velouxe.

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