Refund policy

Velouxe — Return & Refund Policy

At Velouxe, we want you to love what you ordered. If it's not quite right, we're here to help make things easy.

Return Policy

You have 30 days from the delivery date to request a return.

For a return to be accepted, your item must:

• Be unworn, unused, and in its original state
• Include all tags and original packaging
• Be accompanied by proof of purchase (receipt or order confirmation)

How to Request a Return

Email us at: 📧 stylixcare@gmail.com to begin the process.

Once approved, we'll provide details on where and how to send the item back. Returns sent without approval first won't be accepted.

Return Shipping

We'll share shipping instructions after your return is approved.

Damaged or Incorrect Items

Please check your order right when it arrives. If anything is damaged, faulty, or wrong, let us know immediately at stylixcare@gmail.com so we can sort it out fast.

Non-Returnable Items

The following cannot be returned:

• Sale items
• Gift cards
• Custom-made or personalized items
• Personal care products (if applicable)

If you're unsure about eligibility, message us first before returning anything.

Exchanges

We don't process direct exchanges. To get a different item, return your original order and place a new one once it's approved.

European Union Customers

EU customers can cancel or return an order within 14 days without needing a reason, provided the item meets the conditions above.

Refunds

After we receive and inspect your return, we'll confirm whether your refund is approved.

If approved, the refund will go to your original payment method within 10 business days. Banks and payment providers may need extra time to finalize it.

If 15+ business days have passed since approval with no refund received, contact us at stylixcare@gmail.com.

Thank you for shopping with Velouxe.